Plenty Of Fish (POF) dating site review: F rating on BBB

BBB, F Rating

Known as POF for short, Plenty Of Fish is a dating site that used to be totally free, much like OkCupid used to be totally free, and Zoosk used to be totally free, and Tinder used to be totally free.  Acquired by Match Group (which also owns OkCupid and Tinder) in 2015, Plenty Of Fish currently has an F rating on BBB:

PATTERN OF COMPLAINTS

As of June 13, 2017: BBB files indicate that this business has a pattern of complaints concerning the following issues: 

Problems with Product/Service:
-Consumers allege having their accounts hacked or being locked out of accounts with no ability to contact the company to resolve such issues.
-Consumers allege no longer being able to sign in to their accounts or finding their accounts deleted without notification.

Refund or Exchange Issues:
-Consumers allege being charged fees long after membership has been cancelled. Consumers also allege unauthorized charges for upgraded memberships randomly withdrawn from accounts.

Customer Service Issues:
-Consumers allege receiving notifications via email from the company without the ability to unsubscribe or stop contact. 
-Consumer allege their attempts to contact POF are unsuccessful and they have difficulty finding customer support in order to resolve their issues
(via BBB, Plentyoffish Media Inc)

Do you agree with the BBB?  Check out the BBB page for the company’s response and to read POF member complaints.

Feel free to share if you have any experience with the Plenty Of Fish dating site or apps.

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